FAQs

Below you'll find answers to the questions we get asked the most about our products and services.  If you have any questions that are not answered here, then please contact us.

 

What is the guarantee on your cases?

We offer a lifetime guarantee on all of our cases.  For full details of our guarantee please see here.

 

What is an IP-Rating?

An IP Rating is an internationally approved standard which indicated how waterproof and air-tight an enclosure, or box, is.  For full details please see our handy guide to IP ratings. 

 

Can I buy a replacement foam set for my case?

Yes.  Please see our full range of case inserts here.

 

Do you sell other inserts for your cases?

Yes, our cases can be supplied with pick 'n' pluck foam, velcro foam dividers and lid organisers.  Our full range of case inserts are available here

 

I have a lot of valuable equipment and would like to get the foam cut to fit it exactly.  Can you do this?

Yes.  We offer a bespoke design and cutting service to suit almost any project.  Please contact us for details.

 

I have bought the wrong size case for my equipment.  Can I exchange it for another size?

Yes.  Please contact us for details.

 

Can you cut foam to fit any case size?

Sorry, no.  We only have foam available in standard sizes that fit our case range.

 

Can you supply case inserts to fit any case size?

Sorry, no.  We only supply case inserts that fit our standard case range.

 

 

 

I would like to return a product, can I do that?

Returns and refunds are accepted providing these fall within the general terms and conditions of sale.  Please see our returns policy for details.